At Ocean Trip, we strive to provide you with an unforgettable experience on the water. We understand that sometimes plans change, and we aim to be flexible and fair regarding refunds. Please review our refund policy below to ensure clarity and transparency.

General Refund Guidelines

1. Cancellation by Guest:

   • More than 30 days before the trip: Full refund, minus a processing fee of 10% of the total booking amount.
   • 15 to 30 days before the trip: 50% refund of the total booking amount.
   • Less than 15 days before the trip: No refund will be issued.

2. Cancellation by Ocean Trip:

   • If we need to cancel your trip due to unforeseen circumstances (e.g., severe weather, mechanical issues, or other safety concerns), we will offer you a full refund or the option to reschedule your trip at no additional cost.

3. No-Show Policy:

   • If a guest does not show up for their scheduled trip without prior notification, no refund will be issued.

How to Request a Refund

To request a refund, please contact our customer service team via email or phone with your booking details. Include your name, booking reference number, and the reason for the cancellation. We will process your request promptly and notify you once it has been completed.

Special Circumstances

• Medical Emergencies: If you have a medical emergency that prevents you from attending your trip, please provide documentation (e.g., a doctor’s note) to be considered for a partial refund.
• Transfer of Booking: If you are unable to attend your trip, you may transfer your booking to another person. Please notify us in advance so we can make the necessary arrangements.

Changes to Bookings

If you need to make changes to your booking (such as date changes or guest substitutions), please contact us as soon as possible. We will do our best to accommodate your requests, but additional fees may apply based on the nature of the changes.

Acknowledgment

By booking with Ocean Trip, you acknowledge that you have read and understood our refund policy. We encourage you to review our terms before making a reservation to ensure a smooth experience.

Contact Us

If you have any questions regarding our refund policy or need further assistance, please reach out to our customer service team. We’re here to help!

Thank you for choosing Ocean Trip. We look forward to welcoming you aboard for an unforgettable ocean adventure!